NeoSpin Terms and Conditions

Welcome to NeoSpin Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account with us, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use our platform. We encourage all NeoSpin players to read this document carefully before depositing funds or playing any games.

Operator Information and Licensing

Our casino is owned and operated by Metlait SRL, a company registered under the laws of Costa Rica, No. 3-102-911867, with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Paysafe transactions on our platform are processed by Tronabriz Limited. We operate under the Tobique Gaming Commission e-gaming licence No. 0000064. Games on our platform come from certified providers, and we use encrypted data transfer to protect your information. We established NeoSpin in 2022 and have since grown into a trusted destination for players seeking NeoSpin pokies, table games, and live casino action.

Dispute Resolution

If you have an unresolved dispute with us, you may escalate it to EGIS, an alternative dispute resolution body operating under the regulations of the Tobique Gaming Commission, at disputes@egis-adr.com. Any arbitration proceedings take place in Costa Rica, and claims must be filed within one year of the incident.

Eligibility and Account Registration

To create an account and use NeoSpin casino login features, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We accept players from Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland, and various other countries outside our restricted list. Real-money play is prohibited for residents of several jurisdictions, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Georgia, Gibraltar, Greece, Iran, Iraq, Israel, Japan, Latvia, Libya, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, the United Kingdom, the United States, and others listed in our general information. Players in Sweden are not eligible for bonuses, promotions, VIP programs, or loyalty point exchange. We prohibit the use of VPNs to bypass geographic restrictions, and doing so may result in confiscation of winnings.

You may only register one NeoSpin account. If we at NeoSpin detect duplicate accounts, we reserve the right to suspend both accounts and withhold any winnings.

Deposits, Withdrawals, and Currencies

At NeoSpin, we support multiple currencies including EUR, USD, AUD, CAD, NZD, NOK, and several cryptocurrencies such as BTC, ETH, USDT, LTC, XRP, DOGE, TRX, ADA, and BNB. Our internal operating currency is EUR, and we do not offer fiat-crypto exchange. You may change your account currency only after completing the first stage of our welcome bonus.

Our minimum deposit amounts are 20 EUR/USD, 30 AUD/CAD/NZD, with crypto minimums such as 0.0008 BTC and 20 USDT. We offer 18 deposit methods, all free and instant, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Flexepin, MuchBetter, MiFinity, Interac, and various cryptocurrencies. Withdrawal minimums start at 30 EUR/USD for e-wallets, with bank transfers requiring a minimum of 500 EUR.

We apply daily, weekly, and monthly withdrawal limits across all currencies, as outlined in our banking information. Progressive jackpot wins are always paid in full and do not count toward these limits. Each deposit must be wagered 3x before you request a withdrawal, otherwise we may apply a processing fee or refuse the withdrawal. We require KYC verification, including ID, proof of address, and proof of payment, and we may lock your account if verification is not completed within two weeks. Accounts inactive for 12 months are subject to a €25 monthly dormancy fee.

Bonuses and Promotions

Here at NeoSpin, we offer a generous Total Welcome Pack of 300% up to €7,000 plus 300 Free Spins across your first four deposits. Each stage comes with its own wagering requirements, maximum bets, and maximum win caps, which are fully detailed in our promotions page. Our NeoSpin casino no deposit bonus offers, Wednesday Free Spins, Weekend Reload bonus, and Daily Cashback program are also available to eligible players, along with sports betting freebets for new customers.

Unless stated otherwise, bonuses remain valid for 14 days. Our default maximum bet while wagering a bonus is €6.5/$7/A$10, and the maximum winnings obtainable from any bonus funds is €10,000 or currency equivalent. Slots contribute 100% toward wagering requirements, while table games, live casino, lottery, and other game types contribute only 5%. Certain games, including jackpot slots, EGT titles, and select named games such as Book of Dead and Immortal Romance, cannot be played with an active bonus. We require that real money be used first before any bonus funds, and only one bonus may be active at a time. If we determine that you are engaging in bonus abuse, including claiming bonuses that reach 70% of deposits across 5-9 deposits or 50% across 10 or more deposits, we reserve the right to void bonus winnings. Bonuses and promotions are not available to players in Sweden.

Our Loyalty Program

Our NeoSpin Loyalty Program automatically enrolls you at registration and features 16 statuses ranging from Colibri to Lion. You earn Complimentary Points through real-money play, and each status unlocks loot boxes or wheel-of-fortune rewards with guaranteed prizes. Our VIP players benefit from exclusive bonuses, VIP-only tournaments, early access to new games, and a dedicated 24/7 personal manager. We may suspend or remove VIP status if no deposit is made for 30 consecutive days.

Games and Fair Play

We offer over 5,800 games, including 5,000+ slots and 1,400+ live games, sourced from more than 80 certified providers including Evolution, Pragmatic Play, NetEnt, Play'n GO, and Betsoft. We add approximately 35 new games weekly. All games undergo certification testing to ensure fairness, and we use industry-standard random number generators. NetEnt and Amatic games are not available in Australia, while Play'n GO and Pragmatic Play titles are not available in Sweden. We offer our platform across desktop, tablet, and mobile browser, with a convenient Install App shortcut for mobile users, though we do not currently offer a dedicated app through the App Store or Google Play.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, loss limits, session reminders, and self-exclusion options. If you believe you may have a gambling problem, we encourage you to contact our support team for assistance or to activate self-exclusion on your account.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect fraud, money laundering, breach of these terms, multiple accounts, or any attempt to manipulate our bonus system. We may also request additional verification documents at any time and withhold withdrawals until such verification is satisfactorily completed.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including losses resulting from technical malfunctions, internet connectivity issues, or third-party payment provider delays.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory changes or improvements to our services. We recommend that you review this page periodically. Continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via live chat, email at support@neospin.com, or our contact form. We at NeoSpin are always ready to assist you with account issues, deposit and withdrawal questions, or general inquiries about our services.