NeoSpin Privacy Policy

We respect your privacy and are committed to protecting the personal data you share with us when you play at NeoSpin Casino. This privacy policy explains what information we collect, why we collect it, and how we use it to keep your NeoSpin casino experience safe, secure, and personalized. By creating an account and using our services, including neospin login, our website, and our mobile app, you agree to the practices described below.

Who We Are

NeoSpin is owned and operated by Metlait SRL, registered under the laws of Costa Rica (No. 3-102-911867), with a registered address in El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission (e-gaming licence No. 0000064). Paysafe transactions on our platform are processed by Tronabriz Limited. Our dispute resolution partner, EGIS, operates under the regulations of our licensing authority and can be contacted at disputes@egis-adr.com should you have an unresolved complaint.

Information We Collect

When you register for neospin casino online or use neospin casino real money services, we collect several categories of information to verify your identity, process transactions, and comply with regulatory obligations.

• We collect registration details such as your name, date of birth, email address, and residential address
• We gather identity verification documents, including proof of ID, proof of address, and proof of payment, which may be submitted in Latin or Cyrillic script
• We may request phone or video verification as part of our KYC procedures
• We track your deposit and withdrawal history, including currency preferences and payment methods used
• We record your gaming activity, including slots, live dealer games, table games, and sports betting history
• We log technical data such as IP address, device type, browser, and login timestamps whenever you use neospin login or neospin casino login australia
• We store your communications with our support team, including live chat transcripts and emails

Why We Collect This Data

At NeoSpin, we use your personal data for legitimate business purposes connected to running a regulated gaming operation. Our NeoSpin platform relies on this information to verify your eligibility to play, prevent fraud, and deliver the services you expect from an online casino.

• We verify your age and identity before allowing real-money play
• We use transaction data to process deposits and withdrawals accurately
• We monitor account activity to detect bonus abuse, fraud, or suspicious behavior
• We personalize your Neospin Loyalty Program experience, including complimentary points and status rewards
• We communicate important account updates, promotions, and responsible gaming notices
• We comply with anti-money laundering and licensing obligations under the Tobique Gaming Commission

How We Protect Your Information

Here at NeoSpin, we use encrypted data transfer and industry-standard security measures to protect the information you provide. Our games are sourced from certified providers, and our systems are designed to prevent unauthorized access to your account. We at NeoSpin restrict internal access to personal data to employees who require it to perform their duties, and we regularly review our security protocols to address emerging risks.

Sharing Your Information

We do not sell your personal data to third parties. However, our NeoSpin operation may share limited information with trusted partners where necessary to deliver our services.

• We share payment data with processors such as Tronabriz Limited to complete Paysafe transactions
• We may disclose information to regulatory authorities, including the Tobique Gaming Commission, upon lawful request
• We provide data to our ADR partner, EGIS, if you file a dispute that requires arbitration
• We share information with fraud prevention and identity verification services to complete KYC checks
• We may disclose data where required by law enforcement or court order

Cookies and Tracking Technologies

Our NeoSpin Casino website and neospin app use cookies and similar technologies to remember your preferences, keep you logged in, and analyze how you interact with our platform. We use this information to improve navigation, troubleshoot technical issues, and enhance your neospin pokies and gaming experience overall. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect site functionality.

Your Rights

We believe you should have meaningful control over your personal data. Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or by emailing support@neospin.com. We aim to respond to all verified requests promptly and in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account becomes inactive for 12 months without login or play, we may apply a monthly dormancy fee as outlined in our terms, and we will continue to retain your data in accordance with our licensing requirements. Our NeoSpin records related to transactions, KYC documentation, and dispute history may be kept for extended periods as mandated by Costa Rican regulations and our gaming licence.

Restricted Jurisdictions and Compliance

NeoSpin Casino does not accept real-money play from residents of certain restricted countries, including the United Kingdom, United States, and several others listed in our terms and conditions. We process personal data only in connection with lawful gameplay in permitted markets such as Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, and Switzerland. Using a VPN to bypass these restrictions is prohibited and may affect your account status, including potential confiscation of winnings. Players in Sweden should note that certain promotional data processing related to bonuses and loyalty points does not apply due to local regulations.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

International Data Transfers

Because we operate internationally and serve players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards and that your information remains protected wherever it is processed.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through our website or via email. We encourage you to review this page periodically so you remain informed about how we handle your data.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, our support team is available around the clock. You can reach us through live chat, our contact form, or by emailing support@neospin.com. We at NeoSpin are committed to addressing your privacy concerns promptly and transparently.